Built for restaurants, shops & service businesses

Connect Google. Get instant review intelligence — and replies ready to send.

Link your Google Business Profile and ReplyPilot automatically analyzes every review — surfacing what customers love, what to fix, and your overall reputation health. Understand your business, not just respond to it.

Start Free — Takes 2 Minutes ✓ No credit card required  ·  ✓ Free forever plan  ·  ✓ Instant access
4.3★
Avg Rating
74%
Response Rate
143
Reviews Tracked
Demo data
The Coastal Kitchen ● Live
4.3
Avg Rating
143
Reviews
74%
Responded
Recent Reviews
Sarah M. ★★★★★
"Absolutely incredible dinner. The lobster bisque was the best on the coast..."
✨ AI Response Generated
David T. ★★★☆☆
"Food was good but we waited 35 min on Saturday without being told..."
⚡ Responding Now

See exactly what you get — before you sign up

This is a real working preview of the ReplyPilot dashboard using sample data from a fictional restaurant. Your dashboard will look exactly like this with your own reviews.

Sample Business: The Coastal Kitchen
143 reviews across Google, Yelp & Facebook — last 6 months of data
DEMO DATA
📝+12 this month
143
Total Reviews
▲ Above avg
4.3
Average Rating
💬▲ Good
74%
Response Rate
😊78% of total
112
Positive Reviews
Review Volume & Sentiment
Monthly positive vs negative — last 6 months
Reviews
25 20 15 10 5 0
Nov/24
Dec/24
Jan/25
Feb/25
Mar/25
Apr/25
Month
Positive Negative
Sentiment Breakdown
Positive
112
Neutral
19
Negative
12
Platform Breakdown
🔍 Google89 reviews · 4.4★
⭐ Yelp41 reviews · 4.1★
👍 Facebook13 reviews · 4.5★
Sample Reviews with AI Responses
S
Sarah M.
2025-04-15 · Google
★★★★★ Positive

"Absolutely incredible dinner last Friday. The lobster bisque was the best I've had anywhere on the coast, and our server James was attentive without being overbearing. The whole team seems genuinely happy to be there which makes such a difference. Will definitely be back!"

AI Generated Response ✓ Sent
Thank you so much for this wonderful review, Sarah! We're thrilled the lobster bisque hit the mark — our chef will be especially pleased to hear that. James is a fantastic member of our team and we'll make sure he sees your kind words. We look forward to welcoming you back to The Coastal Kitchen soon!
📋 Copy Response ✓ Responded
D
David T.
2025-04-10 · Yelp
★★★☆☆ Neutral

"Food was genuinely good — the fish tacos were fresh and well seasoned. But we waited 35 minutes on a Saturday without being told it would be that long, and parking nearby was a nightmare. Would come back on a quieter night."

AI Generated Response
Thank you for the honest feedback, David. We're glad the fish tacos delivered — they're one of our favourites too. You're right about the Saturday wait time and we apologise for not communicating that better. We're working on a queue notification system. For parking, Street C two blocks north usually has space on weekends. We'd love to show you a smoother experience on your next visit!
📋 Copy Response ✓ Mark as Sent
AI Business Insights Report
Generated from 143 reviews · updated in real time
82 /100
Good
The Coastal Kitchen maintains strong ratings across all platforms. Customers consistently praise food quality and staff. Weekend wait times are the primary friction point in negative reviews.
What customers love most
1. Fresh ingredients — praised in 38 separate reviews, described as a genuine differentiator vs nearby competitors
2. Friendly, attentive staff — mentioned by name in 29 reviews; warmth and care are a consistent theme
3. Cozy atmosphere — "cozy without being cramped" appears across 22 reviews; drives repeat visits
⚠️ Biggest problems to fix
1. Weekend wait times — flagged in 14 reviews; customers feel uninformed, not just impatient
2. Parking — 11 reviews mention difficulty finding a spot; customers don't know the closest options
3. 26% of reviews unanswered — missing response rate is visible to anyone reading your profile
Priority Action Items
AI-recommended next steps, ranked by impact
HIGH
Respond to the 3 unanswered 1–2 star reviews mentioning wait times
Public responses recover ~30% of unhappy customers and signal care to future visitors
HIGH
Add parking directions to your Google Business listing description
Proactive information reduces a complaint that appears in 8% of all reviews
MED
Ask happy customers to name the specific dish they loved in their review
Named dish mentions improve Google search ranking and drive menu interest
LOW
Highlight James and other named staff in your social posts
Staff are your biggest strength — making that visible builds trust before a first visit
🔧
A note on automatic review collection

Google Business Profile reviews sync to your dashboard automatically — no copy-pasting required. Connect once and new reviews appear every 24 hours. Yelp, Facebook, and TripAdvisor do not provide a public API for business owners to pull their own reviews, so those can be added manually using our "Add Review" tool in seconds — ReplyPilot analyzes them and drafts a response just the same, ready to copy and paste back.

Get Started for Free

No credit card required · Your own data in minutes

From raw reviews to smart action

Connect your Google Business Profile for automatic sync, add reviews from Yelp, Facebook, or TripAdvisor manually — and ReplyPilot handles the analysis, insights, and reply drafts.

01

Connect Google or Add Reviews Manually

Link your Google Business Profile and new reviews sync automatically every 24 hours. Yelp, Facebook, and TripAdvisor reviews can be added manually anytime — setup takes under 5 minutes.

02

AI Analyzes Every Review

Sentiment is scored, themes are extracted, and problem areas are flagged — so you see what customers are actually saying, not just what rating they gave.

03

Generate Professional Replies

One click generates a professional, personalized reply. Pro plan users can post it directly to Google — everyone else copies and pastes in seconds.

04

Track Your Reputation

Monthly trend charts and AI insight reports show how your ratings are moving, what customers keep mentioning, and where to focus next.

Sample Review — 2 Stars
★★☆☆☆
"The wait was over 45 minutes and when I finally got help, the staff seemed completely uninterested. Very disappointed for the price."
AI-Generated Response
Sentiment: Negative · Score: 0.18 · Keywords: wait, price, disappointed
"Thank you for taking the time to share your experience. We sincerely apologize for the wait and that our team didn't meet your expectations — this is not the standard we hold ourselves to. We'd genuinely like to make this right. Please reach out to us directly."
Generated in 1.2s
Tone: Professional
Words: 58

Everything you need to
understand your reputation

🧠

Sentiment Analysis

Every review is automatically scored for sentiment and tone. Positive, neutral, and negative reviews are grouped so you can see what's going well and what isn't.

🏆

Theme Extraction

ReplyPilot pulls out the words and phrases customers repeat most — so you know exactly what they love and what keeps coming up as a complaint.

📈

Trend Analytics

See how your review volume and sentiment changes month to month. Spot patterns — good and bad — before they become a bigger problem.

🔍

Google Auto-Sync

Connect your Google Business Profile to automatically pull in new reviews every 24 hours. Pro plan users can post responses directly to Google with one click — no copy-paste ever.

✍️

AI Response Writer

Generate professional, on-brand responses in seconds. Choose from professional, friendly, apologetic, or enthusiastic tone — and edit before sending.

🌐

Multi-Platform

Google syncs automatically. Yelp, Facebook, and TripAdvisor reviews can be added manually — ReplyPilot analyzes and drafts replies for all of them the same way.

Roadmap

The full picture — coming soon

We're in early access right now. Here's what's on deck as we continue expanding ReplyPilot's capabilities.

🔍
Google — Full Automation
COMING SOON

New Google reviews sync to your dashboard every 24 hours automatically. Generate a response and post it directly to Google with one click — no copy-paste, no logging in.

✓ Auto-sync every 24 hours
✓ One-click posting to Google
✓ Never miss a review again
🧠
AI That Works For You
AVAILABLE NOW

The AI reads across all your reviews to surface patterns — what customers love, what needs fixing, and a health score so you always know where you stand.

✓ 3 response styles per review
✓ Business recommendations
✓ Monthly AI report (coming soon)
Start now — grow with us

Sign up free today. Connect your Google Business Profile and your reviews sync in automatically. Every insight and AI reply you generate is waiting in your dashboard — nothing to migrate.

Get Started Free →

Simple, transparent pricing

Start free, upgrade when you're ready. No long-term contracts. Cancel anytime.

Free

$0

Free forever

  • Up to 5 reviews
  • 3 AI replies/month
  • Sentiment analysis
  • Basic analytics dashboard
Get Started Free

No credit card required

Launching Soon

Pro

$30

per month

  • Everything in Starter, plus:
  • Google Business Profile auto-sync (every 24h)
  • Post replies directly to Google in 1 click
  • Automatic new-review alerts
Join the Waitlist

Be first when it goes live

FAQ

Common questions

Everything you need to know before getting started.

ReplyPilot is built for any local business that receives online reviews — restaurants, hotels, auto shops, retail stores, salons, clinics, and more. If customers are leaving reviews about your business, ReplyPilot can help you respond faster and smarter.
ReplyPilot uses Claude, Anthropic's AI, to read each review and write a professional, context-aware response. It considers the star rating, the reviewer's specific comments, and your business name. Pro plan users can also add brand voice guidelines so every response sounds like your team wrote it.
Yes — on the Pro plan, you can post responses directly to your Google Business Profile in one click after connecting your Google account. On the Free and Starter plans, you generate the response in ReplyPilot and paste it into Google yourself.
Yes. ReplyPilot only requests read and reply access to your Google Business reviews — it cannot access other parts of your Google account. You can disconnect your Google account at any time from the Platforms tab in your dashboard, and we will immediately remove your stored credentials.
The free plan lets you add up to 5 reviews and generate up to 3 AI responses per month — enough to see exactly how it works. No credit card required, and you can upgrade anytime.
Yes — you can cancel anytime from the Subscription tab in your dashboard. Your plan stays active until the end of the billing period. We also offer a full refund within 7 days of your first subscription payment if you're not satisfied.
Managing multiple Google locations is a Pro plan feature. After connecting your Google account, you can select which location to sync reviews from. Support for switching between locations is built into the Platforms tab of your dashboard.

Get Started Today

Know your reputation.
Grow your business.

Every review is data. Connect Google and ReplyPilot turns your reviews into insights, action items, and ready-to-send replies — in minutes, not hours.

Start Free — No Credit Card Sign In
Start Free — No Credit Card Required

✓ Free forever plan  ·  ✓ Instant access